FAQ

Frequently Asked Questions

Over 3 million serviced

41,000 total reviews

1. Why should I hire Saela instead of doing pest control myself?

Professional pest control ensures long-term protection. Saela’s trained entomologists use specialized, eco-friendly treatments designed to eliminate the source of infestations safely and effectively—something store-bought sprays can’t guarantee.

2. What pests do you cover?

Saela provides comprehensive pest control, covering over 29 of the most common household pests. This includes immediate relief from ants, spiders, roaches, mice, and wasps, along with over twenty more nuisance insects! For more challenging issues, we utilize specialized programs to offer guaranteed removal of bedbugs, termites, mosquitoes, voles, moles, and rodents like rats and gophers.

3. Are your products safe for my family and pets?

Yes. Saela inspects where pests travel, avoiding areas where humans or pets traffic. We choose products that are human and pet-friendly yet effective so you never have to leave your home or business during service.

4. Why do you still service in winter?

Pests don’t disappear in cold weather—they hide in walls and attics. Rodents, in particular, stay active all winter, looking for food and shelter. Winter treatments help protect your home from these hidden pests and prevent spring infestations.

5. How often will you visit?

Our recurring protection programs typically include every-other-month visits, though frequency may vary based on pest activity and your service plan.

6. What happens if pests return between visits?

We back every service with the Saela Warranty—if pests come back in between your regular services, we’ll re-service your home for free.

7. How fast can I get service?

Over 80% of customers are serviced within 24 hours of contacting us.

8. Do I have to be home during treatment?

Since our products are human and pet-friendly, you can relax at home while we perform the service. While we do require someone to be home if an interior treatment is needed, no one has to be home for an exterior service! Just make sure all dogs and other pets are inside.

9. Do you service commercial properties?

Yes, Saela offers industry-specific programs for restaurants, offices, hospitality, multi-family buildings, schools, and more.

10. What is your cancellation policy?

Customers can cancel service at any time by calling us directly. Cancellations must be done over the phone so we can review your account. If you cancel early, an early termination fee may apply.

11. Can I transfer my service if I move?

Yes. Your Saela plan can transfer to your new home within our service area.

12. What areas do you serve?

We provide pest control across Utah, Colorado, Idaho, Texas, Missouri, Tennessee, Oregon, Washington, and Kansas. See our locations page for full coverage.

13. Are your technicians licensed and trained?

Absolutely. All Saela technicians undergo elite training and continual education led by our on-staff Associate Certified Entomologists.

14. Do you offer same-day or emergency service?

Our team is available 24/7 to take your call. While we don’t offer emergency service outside normal hours, most customers are serviced within 24 hours.

15. What’s included in the protection program?

Your plan includes interior & exterior treatments, crack-and-crevice protection, web and nest removal, and free re-services between visits for covered pests.

16. Do you offer eco-friendly pest control?

Yes! We use an Integrated Pest Management (IPM) approach. We start with a thorough inspection, then choose the safest, least environmentally harmful products.

17. How do I prepare for a service visit?

Usually, no preparation is required. We’ll provide instructions ahead of time if certain rooms or items need to be moved.

18. Will the weather affect the treatment?

Our specialists adjust applications for effectiveness, even during rain or snow. If rescheduling is needed, we’ll notify you promptly.

19. What forms of payment do you accept?

We accept credit/debit cards and online payments via your customer portal. Auto-billing is also available.

20. How do I contact customer service?

You can reach us through online chat or by calling

877-237-0828 877-237-0828

.You can also manage billing through the Customer Portal.

Our pest control protection program works long-term.

Many companies offer lower-quality services to attract people to buy. We care more about protecting you from pests long-term and will always provide a high-quality service at a great value that we back up with our Saela warranty 877-237-0828.

Response Time

We know how inconvenient pests are, so we respond quickly and service within 24 hours.

Need service today or tomorrow? It's easy. We'll set it up in minutes.

Contact

Our experts can answer any questions you have about the service.

Schedule

Over 80% of our customers are serviced within 24 hours of contacting us.

Service

Relax at home while we perform the service. No need to leave.

Enjoy priority customer service.

D&S Caron

The serviceman was very friendly, efficient and did a thorough job. Great service. Called before he came, discussed what would happen once he got here.

Jeannie Moffett

We thought our service provider was very thorough and very professional.

Dana Garner

Always very professional, easy to work with

Frank Molnar

A bit pricey than others but the 2 gentlemen that have come do a good job Professional and a lot less bugs Definitely cut down drastically on wasps in summer If I renew price will be biggest issue Coty has been great each time

David Medina

Excellent service as usual.

Kathryn Halasi

CJ was polite and thorough. Appreciate the service! Saela does a great job keeping the bugs out thank you!

Robin Deterding

Very respectful, knowledgeable and flexible. Also Dean went above and beyond to meet my home’s needs!

Gary McCarthy

Karen was great!!! Thanks for showing up on a snowy wet day!!!

Kristine Bebel

Saela has always provided top-notch service. No bugs inside, and pets are safe outside after treatment. Agent texts photo and description of services after quarterly servicing. Would recommend as a regular pest control service.

angel blanco

Always fantastic service and professionalism. Great customer service before scheduled appointments.

Alexa Larson

The Saela folks always do such a good job of spraying the exterior of our house. We haven’t had any bugs/spiders of note since we have had Saela providing pest control 5 years ago. It’s always nice to be home when they Saela come by to do our service! It makes it much easier to let them into the garage to keep the rodent traps full up.

Donna Barsky

Very courteous and thorough

GATZ Phylacter

great job as always!

Constance Barrows

Goes out of their way to assist. They call ahead so you know they are on their way.

Yolanda Bentley

I don’t like that company uses a automated calendar system that is not convenient, but they are always willing to make things right and their products have worked on my home.

Dina Graham

They are very knowledgeable. Thank you for such a quick response.

Mary Corbett

Outside bugs. & mice. Indoor ants Tyler was a really great with explaining & control of application great service

Jenny Ala

We used to live in “Spiderville”. Ever since we started having Saela spray a couple of years ago, we rarely see spiders anymore. We also had a problem with a hornets nest in a tree. The techs were here at least 4 times in a week to get them out of here and they haven’t been back.

Patricia Cuevas

Great customer service!

Debra Keller

Very friendly service man. He even did mosquito treatment that was not scheduled. He did a great job. See

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FAQ