FAQ
Frequently Asked Questions
Over 3 million serviced
41,000 total reviews
Professional pest control ensures long-term protection. Saela’s trained entomologists use specialized, eco-friendly treatments designed to eliminate the source of infestations safely and effectively—something store-bought sprays can’t guarantee.
Saela provides comprehensive pest control, covering over 29 of the most common household pests. This includes immediate relief from ants, spiders, roaches, mice, and wasps, along with over twenty more nuisance insects! For more challenging issues, we utilize specialized programs to offer guaranteed removal of bedbugs, termites, mosquitoes, voles, moles, and rodents like rats and gophers.
Yes. Saela inspects where pests travel, avoiding areas where humans or pets traffic. We choose products that are human and pet-friendly yet effective so you never have to leave your home or business during service.
Pests don’t disappear in cold weather—they hide in walls and attics. Rodents, in particular, stay active all winter, looking for food and shelter. Winter treatments help protect your home from these hidden pests and prevent spring infestations.
Our recurring protection programs typically include every-other-month visits, though frequency may vary based on pest activity and your service plan.
We back every service with the Saela Warranty—if pests come back in between your regular services, we’ll re-service your home for free.
Over 80% of customers are serviced within 24 hours of contacting us.
Since our products are human and pet-friendly, you can relax at home while we perform the service. While we do require someone to be home if an interior treatment is needed, no one has to be home for an exterior service! Just make sure all dogs and other pets are inside.
Yes, Saela offers industry-specific programs for restaurants, offices, hospitality, multi-family buildings, schools, and more.
Customers can cancel service at any time by calling us directly. Cancellations must be done over the phone so we can review your account. If you cancel early, an early termination fee may apply.
Yes. Your Saela plan can transfer to your new home within our service area.
We provide pest control across Utah, Colorado, Idaho, Texas, Missouri, Tennessee, Oregon, Washington, and Kansas. See our locations page for full coverage.
Absolutely. All Saela technicians undergo elite training and continual education led by our on-staff Associate Certified Entomologists.
Our team is available 24/7 to take your call. While we don’t offer emergency service outside normal hours, most customers are serviced within 24 hours.
Your plan includes interior & exterior treatments, crack-and-crevice protection, web and nest removal, and free re-services between visits for covered pests.
Yes! We use an Integrated Pest Management (IPM) approach. We start with a thorough inspection, then choose the safest, least environmentally harmful products.
Usually, no preparation is required. We’ll provide instructions ahead of time if certain rooms or items need to be moved.
Our specialists adjust applications for effectiveness, even during rain or snow. If rescheduling is needed, we’ll notify you promptly.
We accept credit/debit cards and online payments via your customer portal. Auto-billing is also available.
Our pest control protection program works long-term.
Many companies offer lower-quality services to attract people to buy. We care more about protecting you from pests long-term and will always provide a high-quality service at a great value that we back up with our Saela warranty 877-237-0828.
Response Time
We know how inconvenient pests are, so we respond quickly and service within 24 hours.
More on Same-Day ServiceProduct Quality
Quality comes first. We only use the most effective products and equipment available. Our quality will always be a leader in the industry.
More on Our ProductKnowledge & Training
Pests adapt, and our entomologist are actively improving our service and evolving our elite training program to keep our staff one step ahead.
More on our TrainingConsistency
Sometimes companies put on a good show only for the first service. We provide the same high-quality service from the first to the hundredth service.
More on consistencySaela Warranty
We guarantee our work with free re-services. If pest activity returns between your scheduled services, we will come back for free.
More on free re-servicesMore pests covered
Our protection program keeps more than just your "easy" pests away. 29 of the most common household pests are covered in our program.
More on what is includedPriority Customer Service
You are our priority, and we will do all we can to give you a great experience.
More on customer serviceCredibility
We've performed over 3 million services, won awards, and have tens of thousands of great reviews from happy customers.
More on our credibilityTechnology
We meticulously track each service through tablets and software to make sure your specific needs are met every time.
More on our technologyNeed service today or tomorrow? It's easy. We'll set it up in minutes.
Contact
Our experts can answer any questions you have about the service.
Schedule
Over 80% of our customers are serviced within 24 hours of contacting us.
Service
Relax at home while we perform the service. No need to leave.